Your information matters to us.

01 Who we are

Technosoft Australia provides website development, digital marketing, SEO, AI automation, and IT consulting services. In this policy, “Technosoft”, “we”, “us”, and “our” refer to Technosoft Australia. “You” means a website visitor, client, contact, or other person whose information we handle.

02 Information we collect

We collect information that you choose to provide and information generated when you use our website or services. Depending on how you interact with us, this may include:

• Your name, business name, email address, phone number, and office or mailing address.
• Project details, service preferences, messages, feedback, appointment information, and other enquiry content.
• Technical information such as browser type, device information, approximate location, IP address, pages viewed, and referral information.
• Information required to deliver an agreed website, marketing, automation, or IT service.

03 How we collect information

We may collect information when you complete a form, book a call, email us, speak with our team, request a quote, use our website, interact with our campaigns, or give us information while we deliver a service.

We may also receive limited information from service providers that support our website, communications, analytics, scheduling, hosting, advertising, or project delivery.

04 How we use personal information

We use personal information where reasonably necessary to operate our business and provide useful, secure services. This may include:

• Responding to enquiries, arranging appointments, preparing proposals, and communicating with you.
• Delivering, maintaining, improving, and supporting websites, campaigns, automation, and IT services.
• Managing accounts, billing, records, security, quality assurance, and business administration.
• Understanding website usage, measuring campaign performance, and improving our content and services.
• Sending relevant marketing communications where permitted and where you have not opted out.
• Meeting legal, regulatory, insurance, dispute-resolution, and professional obligations.

05 Cookies and analytics

Our website may use cookies, pixels, tags, and similar technologies to remember preferences, understand traffic, improve performance, and measure marketing activity. Some technologies may be provided by analytics, advertising, hosting, or social platforms.

You can control cookies through your browser settings. Disabling some cookies may affect website features or the usefulness of certain pages.

06 Marketing communications

We may send updates, educational content, service information, or invitations that may be relevant to your business. You can opt out of promotional email communications at any time by using the unsubscribe option or contacting us.

Even if you opt out of marketing, we may still send essential service, account, security, or transaction-related messages.

07 When we share information

We do not sell personal information. We may share information where reasonably necessary with:

• Our staff, contractors, and professional advisers who need it to support our business or your project.
• Technology and service providers such as hosting, email, scheduling, analytics, CRM, payment, advertising, and security providers.
• Professional advisers, insurers, regulators, courts, or authorities where required or permitted by law.
• A buyer, successor, or adviser involved in a business sale, restructuring, or transfer, subject to appropriate confidentiality arrangements.

08 Overseas providers and third parties

Some providers we use may store or process information outside Australia. We take reasonable steps to select reputable providers and manage information appropriately, but third-party services may have their own privacy policies and terms.

Our website may link to third-party websites or platforms. We are not responsible for the privacy practices or content of websites we do not operate.

09 Security and retention

We use reasonable administrative, technical, and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No internet transmission or storage system can be guaranteed completely secure.

We keep information only for as long as reasonably necessary for the purpose it was collected, to provide services, maintain records, resolve disputes, meet legal obligations, or protect our legitimate interests. Secure deletion or de-identification may occur after that period.

10 Access and correction

You may ask us for access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date. We may need to verify your identity before responding and may apply lawful exceptions.

To make a privacy request, please contact our team with enough detail for us to understand your request.

11 Privacy concerns and complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate and respond. We aim to acknowledge and handle privacy concerns within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through its official website at oaic.gov.au.

12 Changes to this policy

We may update this policy when our services, technology, legal obligations, or privacy practices change. The latest version will be published on this page with its updated date. Your continued use of the website after an update indicates that you have read the updated policy.

13 Contact us

For privacy questions, access or correction requests, or complaints, please contact Technosoft Australia.

Technosoft Australia
Level 19, 180 Lonsdale Street, Melbourne, Victoria VIC 3000
Australia